Shipping & Tracking Policy
Thank you for visiting and shopping at www.aspecialunits.com. Following are the terms and conditions that constitute our Shipping Policy.
Orders are ONLY shipped out on Business Days. Business days include Mon-Fri, and do not include Weekends (Sat-Sun), Public Holidays, or Announced Vacation Times.
Shipping times are ESTIMATES AND APPROXIMATES ONLY. We try our best to stick to our usual turn-around times, however unprecedented delays may occur. In the case of a significant delay, we will be sure to contact you as far in advance as possible. Please be aware of possible delays around important dates such as Holiday Season (November-December), Election Season, and Covid-19 impacts.
Shipping Carrier Estimated Times of Arrival are independent of A_SpecialUnits Shipping Terms. Once packages are shipped off via Shipping Carrier, we no longer have control or access to your package. For the exact ETA of your packages after it is shipped off with the Shipping Carrier, please refer to your Tracking # and Tracking Link located in your Shipping Confirmation Email.
Please do NOT inquire about your order status if you are still within your shipping window. If you are curious about your Order Status, please follow the chart below. We do NOT offer refunds for failure to review our Shipping and Tracking policy prior to purchasing. We purchase all specs immediately after all orders are placed, therefore refunds CANNOT be issued.
Business Days, Hours of Operation, and Public Holidays
Business Days Include: M-F 9am-6pm, Saturdays 10am-2pm and exclude Sundays, Public Holidays, and Out-Of-Office Dates.Orders will NOT ship out on non-business days, nor are these days calculated as days in your shipping window. Business will resume the next Business Day.
2021 U.S Holidays Include:
New Year’s Day – Friday, January 1
Birthday of Martin Luther King, Jr. - Monday, January 18
Inauguration Day - Wednesday, January 20
Washington’s Birthday - Monday, February 15
Memorial Day - Monday, May 31
Independence Day - Friday, July 5
Labor Day - Monday, September 6
"Columbus Day" - Monday, October 11 (also observed as Indigenous Peoples Day)
Veterans Day - Thursday, November 11
Thanksgiving Day - Thursday, November 25
Christmas Day - Friday, December 24
2022 U.S Holidays Include:
New Years Day – Friday, December 31
Martin Luther King Jr. Day - Monday, January 17
Washington's Birthday - Monday, February 21
Memorial Day - Monday, May 30
Independence Day - Monday, July 4
Labor Day - Monday, September 5
Columbus Day - Monday, October 10 "Columbus Day" (also observed as Indigenous Peoples Day)
Veterans Day - Friday, November 11
Thanksgiving - Thursday, November 24
Christmas Day - Monday, December 26
Exact shipping charges for your order will be calculated and displayed at checkout.
Shipment Confirmation & Order Tracking
Automated Shipping Confirmation emails send the day your package processes and ships out via Shipping Carrier. (See Shipping Window Chart below) These emails will include your Tracking # and Tracking link. Please allow 24-48 hours for Tracking to update. If you have not received your automated Shipping Confirmation email, the shipping carrier most likely has not processed your package in its system yet. This can occur when shipping carriers are extremely busy, or there are an influx of packages. (ex. Holidays)
*For further information on your package, please contact the Shipping Carrier. For any information regarding tracking, please refer back to your Tracking # and Link located in your Shipping Confirmation email.
Customs, Duties and Taxes
www.aspecialunits.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Lost, Stolen and/or Damaged Packages
www.aspecialunits.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. Any order disputes regarding lost or stolen packages WILL be backed with proof of purchase, as well as www.aspecialunits.com's store policies.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. We try our best to stick to our usual turn-around times, however unprecedented delays may occur. In the case of a significant delay, we will be sure to contact you as much in advance as possible. Please be aware of possible delays around important dates such as Holiday Season (November-December), Election Season, and Covid-19 impacts.
Domestic Shipping Policy
Yes! We ship outside of the U.S. International Shipping. International Shipping rates will be calculated at checkout, and turnaround times are the same of our Domestic Shipping Policy.
Our Return and Exchanges Policy provides detailed information about options and procedures for returning your order.